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Credit and Exchanges:

Jewelry in original condition may be exchanged within 14 days of receipt for a full refund or store credit.

Special Orders:

Special order items are not returnable or exchangeable.  A special order constitutes any non inventory jewelry item ordered, custom made, or altered at the customer’s
request. A minimum deposit of 20% is required at the time of order. In most cases cancellations are not allowed;
however, if cancellation is possible, a store credit will be issued in the amount of the deposit.

Returned check Fee:
A $20.00 fee will be charged for any returned checks due to insufficient funds.

Layaway Refund:
Refunds on merchandise in layaway will be given within 14 days of the deposit date. After 14 days no refund or credit card credit will be given.

Your item will be made or repaired as written on the front of this sheet. Verbal orders aren’t seen. Be sure it’s in writing on this claim check. 

Since many stone treatments such as fracture filing, laser drilling, and other clarity or color enhancements may be undetectable to the eye, it is the responsibility of the customer to notify the craftsman of these pre-existing conditions.

Hoppe Jewelers is not responsible for stones that may be damaged in setting or repair work due to these unknown conditions.

Note: A jeweler, designer, or other representative of R. Hoppe Jewelers, may determine additional information of work needed after further inspection. You will be contacted before work is begun regarding any changes.

Not responsible for items left after 6 months.

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